e-Store Policies
Shipping Policy
ALERT: We've limited our e-commerce product offerings to ship only our Red Peas (vegetarian) flavor to the continental U.S. shipping region until further notice. If you are in New York City, we've made it easy for you to order your soups for local delivery. Everywhere else will benefit from our 1-2 day expedited service.
GENERAL POLICY:
Because our soups are made to order and is considered a high-value specialty product, we prepare small batches once weekly based on orders. This means it may take us 5-7 days to fulfill an order, after which it’s shipped out. We ship only on Monday or Tuesdays to safeguard from delays. The shipping time depends on your location and method of shipping. Due to the nature of our products and for food safety and freshness guarantee, we ONLY offer TWO day shipping via FedEx or UPS at this time. This typically ranges from 1-2 days max*. Please note that shipment costs may be higher than normal for this expedited service. If your soup takes longer to arrive than the estimated delivery window, our customer service team will assist with tracking and shipment assistance. Please visit our FAQs section for more information on shipment.
Return Policy
Due to the nature of our perishable food business, we don’t offer return or exchanges, but if there’s something wrong with your order, please let us know by contacting us. Refunds are only offered to customers discretionarily and based on customer support recommendations. If your order was damaged or lost in transit, please contact the carrier for immediate assistance.
Payment Methods
We strive to provide you with a seamless shopping experience. We accept all major credit cards, PayPal and Apple Pay. You can also utilize the convenience of our 'Buy Now, Pay Later options. Please be sure to look out for a confirmation email of your order to verify it has been successfully processed.