Product Safety & Care
Our soups and packaging are made to withstand 2-3 days in transit. Our soups are frozen methodically for a couple days prior to fulfilment to ensure longevity in freshness while in transit. Yummy Jamaican soup pouches are made to keep soups cool and safe for as long as possible in the Freezer. When shipping, Pouches are placed in an insulated carrier with gel packs and then placed in a shipping box or bag.
We may not ship during severe weather situations in order to prevent food safety concerns from unpredictable shipping times. Even if your shipping destination is not impacted by a weather event, other hubs and transit routes may affect the overall transit network.
In the unlikely event that your soup package does not arrive within our freshness window, please contact Customer Support immediately. We will also verify the arrival and delivery information with the carrier.
Upon receipt, remove the soup from the packaging. Freeze, refrigerate, or prepare immediately.
Your soup most likely will arrive semi-frozen or thawed but cool. If your soup is semi-frozen and you wish to consume it right away, immerse in a container in cool water for 30-40 minutes. If you wish to consume at a later time that time, place your soup in the coolest part of your refrigerator until its time to thaw fully before heating. These methods are considered safe by the USDA.
To heat up your soup, slowly pour desired amount of soup into a small or medium sized pot (1-2 cups per serving). Warm on medium heat until heated through, stirring occasionally.
To microwave, pour desired amount of soup into a microwave-safe bowl. Microwave on high, loosely covered, for 3-5 minutes. . If needed, microwave in 30-second increments until fully heated through. Please ensure you carefully test temperature before consumption.
The USDA recommends heating soup to 165 degrees for safe consumption.
Refrigerate any leftovers. If you want to save some of your soup for later, you can safely refreeze a portion of it. We recommend that you consume you store your soup as directed and consume generally within 3-4 days for freshness and food safety.
Our soup pouches are made from MOPP + NY+ VMPET +PE to keep food fresh and insulated as best as possible.
MOPP: Exterior Material, Printing Layer and is Matte. NY: Nylon Middle Material, which Protects Product Breakage and Leakage. VMPET/AL: Middle Material, which is Foil. PE: Interior Material, which is safe to for food consumption.
Though extremely rare, soups can go bad if there's a problem with shipping. Your soup is packaged to stay fresh generally within 2-3 days of transit. If for any reason, your shipment was delayed and your soup arrives outside our freshness window, please make note of the below freshness test.
Visually inspect the soup: Look at your soup to visually inspect it. It should appear in its original color without any signs of mold. Even if you notice some coagulated fat in the soup before you heat it, it should not appear cloudy (Beef soup naturally has coagulated fat when cooled, refrigerated or frozen). In addition, there should be no sediment in it.
Smell the soup: When you smell your soup, it should give off a pleasant aroma. If your soup smells sour or unpleasant, then it is likely spoiled and should be discarded. If your soup smells rancid or sour, then you should never taste it to check further. Tasting food that is spoiled may make you sick.